In-app support
Throughout the Impact Inside user experience, customers find Sprout, our AI-powered chatbot. Sprout solves technical challenges such as login issues, allows users to provide feedback, and can provide references to guides that help them make the best use of Impact Inside. Customers can chat with Sprout in plain language, and open support tickets so technical support representatives can assist them directly.
Knowledge base
In our knowledge base, customers can find how-to guides and support documentation, as well including guidance on using the Theory of Change framework. If a customer can’t find what they’re looking for, they can submit a request to open a ticket and one of our technical support representatives will help.
Email: support@impactinside.zendesk.com
Knowledge base: https://impactinside.zendesk.com/hc/en-us
Integrations with complementary tools​
Impact Inside’s API is built on a scalable and flexible architecture, ready to accommodate the changing needs of our clients and the broader market. As Impact Inside continues to evolve and grow, we will allow clients to plug into a powerful network of complementary systems that can be quickly and seamlessly integrated.Â
We currently offer custom API solutions to accommodate clients’ in-house tools, whether for data collection (e.g., Whatsapp), analysis and visualization (PowerBI, Tableau), data mapping (ArcGIS, QGIS), finance systems, Enterprise Resource Planning (ERP) systems, and more. This lets you focus less on updates and more on what truly matters. As part of our customer-centric product development strategy, we will continue to build out integrations capabilities to:
Expand data integration capabilities: Incorporate additional data sources and formats.
Develop advanced analytics models: Deliver deeper insights and predictive capabilities.
Leverage AI: Utilize AI to automate project summarization, enhance data analysis through advanced machine learning models, and optimize workflows for increased efficiency.
Build strategic partnerships: Collaborate with industry leaders to enhance our platform’s value proposition.
Join us in shaping the future of impact measurement!
API Reference
Our cutting-edge API provides a seamless and efficient way to push third-party measurement data to our platform, or access and utilize your vast repository of project-level data. With a robust, user-friendly interface, our API is designed to empower developers and businesses alike to harness the power of data for their specific needs.
Token Request:
- User Login: The Impact Inside application will forward the user’s login information to our gateway.
- Gateway Verification: The gateway will forward the credentials to our Cognito user pool for verification.
- Token Issuance: If the credentials are valid, Cognito will issue an access token to the gateway.
Token Return: The gateway will return the access token to the user’s application.
API Access:
Once the user has obtained an access token, they can use it to authenticate subsequent API requests. The access token should be included in the Authorization
header of the request, using the Bearer scheme.
Our API supports a variety of request methods, including GET, POST, PUT, and DELETE. To request data, you’ll typically need to provide the following information:
- Endpoint: The specific URL path that corresponds to the data you want to retrieve.
- Authentication Token: A unique token that verifies your identity and authorizes access to our API.
- Request Parameters: Optional parameters that can be used to filter or customize the data returned.
Example Request:
curl -H "Authorization: Bearer <API TOKEN>" \
https://api.impactinside.earth/v1/project/:project_id/indicators?limit=10&offset=0
Key Benefits of Our API:
- Scalability: Our API can handle a large volume of requests, ensuring reliable and efficient data access.
- Flexibility: Our API supports a wide range of data formats and request methods, making it adaptable to various use cases.
- Security: We prioritize data security and employ robust measures to protect sensitive information.
- Ease of Use: Our API is designed with developer-friendliness in mind, making it easy to learn and integrate into your projects.
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